Terms & Conditions

"Anvil Bureau", "we", "us", "our" refers to Anvil Bureau, registered at Lot 17, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia.

"You", "User" refers to any individual or organisation accessing this website or engaging our services.

"Services" refers to the operating consulting engagements offered by Anvil Bureau, including the Operating Friction Diagnostic, Function Lead Coaching Cycle, and Operating Lift Sprint.

"Agreement" refers to the scope agreement entered into between Anvil Bureau and a client at the commencement of an engagement.

"Website" refers to the website hosted at anvilbu.sbs.

By using this website or contacting us to enquire about our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements. If you are acting on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.

Continued use of this website after any update to these terms constitutes acceptance of the revised terms.

Anvil Bureau provides operating consulting services to organisations in Malaysia. Our three engagement types are described on this website and in individual scope agreements. Services are delivered in Kuala Lumpur and the surrounding Klang Valley region, with remote or travel-based delivery subject to separate discussion and agreement.

Availability of specific engagements is subject to our capacity at the time of enquiry. We reserve the right to decline an engagement where we determine it is not a suitable fit.

You may use this website for the purpose of learning about our services and contacting us. You must not use it to transmit harmful, unlawful, or misleading content, or to attempt to interfere with its operation. Scraping, automated access, or commercial use of site content without our written permission is not permitted.

All content on this website — including text, layout, and design — is the property of Anvil Bureau or its licensors and is protected under Malaysian copyright law. You may not reproduce, distribute, or create derivative works from this content without prior written consent.

Written outputs produced during a consulting engagement (diagnostic reports, coaching summaries, lift sprint reports) become the property of the client upon delivery, subject to payment of the agreed fee. Anvil Bureau retains no rights to use these deliverables externally without the client's explicit permission.

All fees are denominated in Malaysian Ringgit (RM) and are as published on this website or as confirmed in the scope agreement. Payment terms are specified in each scope agreement. We accept bank transfer to a Malaysian bank account as standard. Other payment methods may be available by arrangement.

Cancellation and scope changes: If a client withdraws from an engagement after a scope agreement has been signed but before work has commenced, a cancellation fee may apply as specified in the scope agreement. Changes to scope that increase the work involved will be discussed and agreed before additional fees are incurred.

Scope and delivery: Each engagement is delivered as described in the signed scope agreement. The scope agreement is the definitive record of what is included. Any work outside that scope requires a separate discussion and written agreement.

Client obligations: You agree to provide reasonable access to personnel, workflows, and documentation as required for the engagement to proceed. Delays caused by limited access may affect the timeline and will be discussed promptly.

Confidentiality: A confidentiality agreement applies to all engagements as a standard condition. Operational detail shared during an engagement will not be referenced externally or used by Anvil Bureau for its own marketing purposes without explicit permission.

This website and the information it contains are provided for general informational purposes. Nothing on this website constitutes legal, financial, medical, or regulated professional advice. Our consulting services provide operational observations, structured coaching, and documentation of process changes — they do not constitute regulated advisory services of any kind.

We make no representation that any particular outcome will result from an engagement. Operating improvements depend on many factors outside our control, including client-side implementation decisions.

To the fullest extent permitted by Malaysian law, Anvil Bureau's liability to you in connection with any engagement or use of this website shall not exceed the total fees paid by you for the engagement giving rise to the claim. We shall not be liable for indirect, consequential, or special damages arising out of or in connection with our services or this website.

We shall not be liable for delays or failures in performance caused by circumstances beyond our reasonable control (force majeure), including natural disasters, government actions, or infrastructure failures.

Either party may terminate an engagement by written notice if the other party materially breaches the scope agreement and fails to remedy the breach within 14 days of notice. On termination, fees are payable for work completed to the point of termination. The confidentiality provisions of any engagement agreement survive termination.

These terms and any disputes arising from them are governed by the laws of Malaysia. The courts of Kuala Lumpur have jurisdiction over any disputes that cannot be resolved through informal discussion.

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good-faith discussion. If unresolved after 30 days, either party may refer the matter to mediation through the Malaysian Mediation Centre before proceeding to court.

Entire agreement: These terms, together with any applicable scope agreement and confidentiality agreement, constitute the entire agreement between the parties regarding the subject matter.

Severability: If any provision of these terms is found unenforceable, the remaining provisions continue in full force.

No waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it later.

Assignment: You may not assign your rights or obligations under these terms without our written consent. We may assign our obligations to a successor entity.